Legal

Terms & Conditions

Last updated: March 31, 2026

The Company is predominately in the business of providing generative artificial intelligence services.
The customer wishes to use the services through the aMalakah platform and accepts this agreement.
The Company has agreed to provide, and the Customer has agreed to use, the Services in accordance with the terms and conditions of this Agreement.
Definitions:
The following words and terms shall have the meanings assigned thereto unless the context requires otherwise.
“Affiliates" means, in relation to any company (“relevant company”):
any entity Controlled by the relevant company;
any entity Controlling the relevant company; and
any entity Controlled by any entity Controlling the relevant company.
"Agreement" means these terms and conditions, the Order Form and/or the Purchase Order and any Service Specific Terms.
“API” means applicable programming interface.
“Applicable Law”: Refers to all legislation, regulations, laws, regulatory decrees, orders, policies, decisions, or any other regulations or laws issued by any governmental authority, and any competent regulatory body having force of law, effective and enforceable in the Kingdom of Saudi Arabia, as issued and applied from time to time concerning the Services.
“Authorised Users” means the employees, directors, agents, consultants, or representatives of the Customer that will manage the engagement and use of the Services on behalf of the Customer through Malakah Platform.
“Confidential Information”: has the meaning ascribed to it in this Agreement.
“Control”: in relation to a company means:
The ability to directly or indirectly control the composition of the company’s board;
The ability to exercise or control the exercise of the rights to vote in respect of more than 50% of the voting shares or other form of voting equity in the company;
The ability to dispose or exercise control over the disposal of more than 50% of the shares or other form of equity in the company; or
The ability to utilise any other means, direct or indirect, of dominating the decision making and financial and operating policies of the company.
“Data Security Policy” means the data security policy as made available on the Malakah Platform.
“Electronic Address” means electronic contact address, such as email, mobile number, or landline number.
“Electronic Message” means a self-contained piece of digital communication that is designed, intended to be or actually transmitted between physical devices, including those sent via telecommunication networks to an electronic address, such as email, voice, SMS, MMS, Flash SMS, fax.
“End User(s)” means the party who receives or is intended to receive an Electronic Message as a result of the Customer’s use of the Services or the party who initiates a conversation with the Customer through the Services.
“Fee” or “Fees” means the fees as outlined in the applicable Order Form and Service Specific Terms.
“Force Majeure Event”: means the occurrence of any events or circumstances which are beyond the reasonable control of a Party and which could not have been prevented by the exercise of reasonable care and skill of a Party, including but not limited to:
Any act of state or exercise of sovereign, judicial or executive prerogative by any government or public authority, including expropriation, nationalization or compulsory acquisition or acts claimed to be justified by the executive;
Any act of God such as natural disaster, unusual or extreme weather conditions, including earthquake, lightning, floods, fire, hurricane, typhoon, tidal wave, storm, volcanic eruption, chemical or radioactive contamination;
infectious diseases, pandemic or epidemic;
non-performance by a third party or any similar cause beyond the reasonable control of the party responsible for delivering such obligation; and
any act of war, armed hostilities, invasion, armed conflict, revolution, civil commotion, terrorism or the threat of terrorism.
“Heightened Cybersecurity Requirements” means any Applicable laws, regulations, codes, guidance, from regulatory and advisory bodies, whether mandatory or not, international or national standards, which are applicable to the Customer or the Company relating to security of network and information systems, security breach and incident reporting requirements.
“Implied Terms” has the meaning given to it in this Agreement.
“Intellectual Property Rights” means any and all intellectual and industrial property rights throughout the world, including but not limited to all rights comprised in any copyright, moral rights, patent, design, trademark, circuit layout whether at Applicable law or conferred by statute, whether or not now existing, and whether registered or registrable, and including any rights to apply for registration, and rights to protect trade secrets, know-how, goodwill or confidential information for the full period of such rights and any renewals or extensions of those rights.
“Notice” means any notice, demand, consent, or other written instrument to be given or received under this Agreement in writing in accordance with this Agreement.
“Order Form” means an order form and/or the Purchase Order between the Customer and the Company that specifies mutually agreed upon commercial provisions including but not limited to the Fees.
“Pricing Change Notice Period” has the meaning as prescribed under this Agreement.
“Regulatory Authority” means the governing body or third-party that has jurisdiction over any of the Applicable Laws.
“Regulatory Policies” means the regulations, policies, Data Security Policy, Service Specific Terms, Privacy Policy and terms that apply to the use of the Services that will be made available to the Customer and may be subject to change from time to time.
“Services” means the products and services provided by the Company or its Affiliates, as applicable, that (a) the Customer uses, including, without limitation, products and services that are on a trial basis or otherwise free of charge; or (b) the Customer orders under an Order Form.
“SLA” means the service level agreement that applies to the relevant Services as provided to the Customer as part of or in conjunction with any Order Form from time to time.
“Term” means the term length set out in this Agreement.
“Territory” Kingdom of Saudi Arabia.
“Malakah Account” has the meaning ascribed to it in this Agreement.
“Malakah Console” means the Company’s integrated electronic interface, electronic portal made available to the Customer from time to time, and through which the Customer can submit information required for the use of the Services, adjust the settings of communication, and use other features of the Services.
“Malakah Platform” means any of the Company’s integrated electronic interfaces, electronic portals including but not limited to the Malakah Console and any other the Company interfaces not related to the Services that may be made available to the Customer.
“Malakah Privacy Policy” means the privacy policy and data security/retention provisions that are applicable for the Services.
“Virus” means malicious software or device which may:
prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device;
prevent, impair or otherwise adversely affect access to the operation of any program or data, including the reliability of any program or data (whether by re-arranging, altering or erasing the program or data in whole or part or otherwise); or
adversely affect the user experience.
“Vulnerability” means a weakness in the computational logic found in software and hardware components that when exploited, results in a negative impact on its confidentiality, integrity, or availability.
Headings, subheadings, and titles are for convenience only and do not affect the interpretation of this Agreement.
The word ‘person’ includes any individual, corporation or other body corporate, partnership, joint venture, trust, association and any government agency.
The Parties agree that the date adopted for the implementation of this Agreement is the Gregorian date.
Provision of Services
Malakah Account. The Customer will be asked to create an account to use the Services (“Malakah Account”). In order to validly create a Malakah Account, the Customer must:
Ensure that the Malakah Account creation is handled by an Authorized User and provide required details in order to meet any onboarding requirements; and
Provide to the Company and assure that the Company always has true, current, and complete information regarding the Customer.
Service Specific Terms. The Customer agrees that by signing this Agreement, the Customer is bound by the Service Specific Terms for each requested Service, adopted by Malakah from time to time during the Term of this Agreement.
Provision of the Services:
The Company will: Provide the Services to the Customer pursuant to the Applicable Laws and this Agreement;
Comply with the SLA (if any); and
Use commercially reasonable efforts to provide the Customer with applicable support for the Services as set out in the SLA and/or the Order Form.
To the full extent permitted by the Applicable law, the Company excludes all warranties, terms, conditions, or undertakings not stated in this Agreement (“Implied Terms”), whether expressed or implied, in relation to the Services.
The Customer acknowledges and agrees that the Company does not warrant that:
The Customer’s use of the Services will be uninterrupted or error-free;
The Services will meet the Customer's requirements other than those set forth in an applicable Order form or SLA;
Malakah Platforms, Malakah Console and Services will be free from Vulnerabilities or Viruses; or
the Company reserves the right to make some or all of the Services unavailable from time to time as is required for upgrades, development, maintenance and updates upon providing a reasonable notice to that effect;
If the provision of the Services to the Customer is delayed or is inactive due to damage in the devices, equipment or software of Malakah or any Third-Party Provider, then Malakah shall do its best to provide the Service as soon as possible.
The Company is not responsible if the Third-Party Providers modify, improve or develop the components of their services at any time without any prior notice. In such case, Malakah may amend, improve, develop or suspend the Services provided to the Customer;
The Company is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities; and/or
Malakah shall have the right to access the Customer's account on Malakah Platform upon the Customer's request, in the event that the Customer requires assistance with training, technical support, or upon the Customer's request for technical assistance.
Customer Responsibilities
The Customer undertakes that it will:
be solely responsible for all use of the Services under the Customer’s Malakah Account and any use of its access to Malakah Platform;
be solely responsible for complying with all Applicable Laws and Regulatory Policies; in Kingdom of Saudi Arabia.
be bound by the Service Specific Terms for each requested Service, adopted by Malakah from time to time during the Term.
not transfer, resell, lease, license, or otherwise make available the Services to any third party without the Company’s written consent;
comply with all directions and provide reasonable cooperation regarding information requests issued by the Company, or any Regulatory Authority;
have all necessary licenses, approvals in order to utilise the Services in the Territory;
be solely responsible for all acts, omissions, content and activities of the Customer and its Authorized Users;
be solely responsible to the extent that any End User’s transmission of content to the Customer via the Services is compliant with the Applicable Laws, and the terms of this Agreement;
use commercially reasonable efforts to prevent unauthorized access to or use of the Services and notify the Company promptly of any such unauthorized access or use;
not access all or any part of the Services in order to reverse engineer, decompile, disassemble, modify, translate, or otherwise attempt to discover the source code, underlying ideas, underlying user interface techniques of the software or otherwise reduce to human-perceivable form in whole or in part, or any copyright, trademark or other proprietary rights notices contained in or on the Service;
The Customer hereby acknowledges and agrees that any person who has access to the Customer’s login information for his account on Malakah platform shall be authorized to take any action on behalf of the Customer on Malakah platform and represent the Customer before Malakah. This includes, but is not limited to, making payments for any fees and/or amounts due to Malakah, without any liability whatsoever on the part of Malakah.
not attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of Malakah Platforms in any form or media or by any means, except as explicitly permitted by the Company;
ensure that its network and systems comply with the relevant specifications provided by the Company from time to time;
has obtained all the necessary permissions or consents to deliver End User and/or Customer data to the Company for use and disclosure pursuant to this Agreement;
be, to the extent permitted by Applicable law and except as otherwise expressly provided in this Agreement, solely responsible for procuring, maintaining and securing its network connections and telecommunications or electronic links from its systems to Malakah Platforms;
not attempt to obtain, or assist third parties in obtaining, access to the Services and/or Malakah Platform except as permitted by this Agreement;
not introduce or permit the introduction of, any Virus or Vulnerability into Malakah Platform or the Company’s network and information systems; and
not access all or any part of the Services in order to build a product or service which competes with any of the Malakah products and services.
Fees and Payment Terms:
Fees. The Customer agrees to pay the fees set forth in all applicable Order Form(s).
The Customer must not set off any liability of the Company or make any deductions against any liability of the Customer to the Company. If the Company is not able to make any deductions from the account for the Services and the Customer is a customer of other services provided by the Company, then the Company shall be entitled to make any such deductions from other accounts that the Customer may have via the Malakah Platforms. Also, the Customer acknowledges and agrees that any amounts and/or fees paid to Malakah; shall be non-refundable for any reason whatsoever.
Taxes and other charges. All Fees are exclusive of any applicable taxes. The Customer will pay all taxes associated with this Agreement and Order Form(s), excluding any taxes imposed on the Company’s net income, property, or employees.
Payment Terms. The Customer agrees to pay the Fees and taxes in accordance with the payment terms set out in the relevant Order Form(s).
Pricing Update. The Company may update its prices and changes to such prices shall be Notified to the Customer thirteen (30) days in advance (“Pricing Change Notice Period”).
Within the Pricing Change Notice Period, the Customer will either:
continue using the Services based on the new pricing; or
notify the Company of its intention to terminate the Order Form(s) in which case termination shall take effect at the end of the Pricing Change Notice Period.
The Customer acknowledges and agrees that any individual who has the credentials to access the Customer’s account on Malakah Platform shall have the authority to do any action on the Customer’s account and represent the Customer before Malakah including settling any fees and/or invoices, without being Malakah liable.
Intellectual Property Rights. The Customer agrees that the Company and/or its licensors own all Intellectual Property Rights in the Services and Malakah Platforms. Except as expressly stated herein, this Agreement does not grant the Customer any rights to, under or in, any Intellectual Property Rights, or any other rights or licenses in respect of the Services or Malakah Platforms.
The Customer acknowledges and agrees that the Company will be entitled to use the Customers’ logo and name in the marketing materials or and put it on the Company’s Website.
The Customer shall indemnify the Company and its Affiliates against all liabilities, costs, expenses, damages and losses suffered or incurred by the Company and/or its Affiliates in connection with any claim for actual or alleged infringement of the Company’s Intellectual Property Rights by the Customer, its Affiliates or each of their Authorized Users.
The Company solely and exclusively owns and reserves all right, title, and interest, including without limitation, to the Intellectual Property Rights in and to the Services, the documentation, webpages, and all modifications, extensions, customizations, scripts, or other derivative works of the Services.
Company Data. The Company owns and reserves all Intellectual Property Rights in and to any data that is derived from the use of the Services (“Malakah Data”). The Company grants the Customer a worldwide, limited-term, non-exclusive, non-transferable, royalty-free license during the term of this Agreement to access and use Malakah Data solely for the Customer’s use of the Services and in accordance with the Agreement.
Customer Data. The Customer exclusively owns and reserves all Intellectual Property Rights in and to the Customer data. The Customer grants the Company the right to process End User data as necessary to provide the Services in a manner consistent with the Applicable Laws, this Agreement, and the Company’s Privacy Policy.
Confidentiality
For the purpose of this Agreement, “Confidential Information” means any information disclosed by one Party (“Disclosing Party”) to the other (“Receiving Party”) that is marked as confidential or that should be reasonably understood to be confidential given the nature of the information and the circumstances surrounding disclosure. Confidential Information does not include any information which:
is independently publicly available;
was rightfully known by Receiving Party prior to disclosure;
was lawfully disclosed to Receiving Party by another party not under any obligation or breach of confidentiality that is known of by the Receiving Party; or
is independently developed by or for Receiving Party without use of or reference to the Confidential Information of Disclosing Party.
Unless agreed to in writing, Receiving Party will not:
use any Confidential Information for any purpose other than fulfilling Receiving Party’s rights and obligations under the Agreement; or
disclose Confidential Information to any third party except for entities (e.g. Affiliates, contractors, legal counsel) (collectively, “Representatives”) who have a “need to know” in order for Receiving Party to fulfill its rights and obligations under this Agreement. Representatives will be bound to protect Confidential Information under the same terms of confidentiality as the Receiving Party, and Receiving Party will be responsible for any breach by Representatives of this obligation.
Receiving Party may disclose Confidential Information of Disclosing Party to the extent compelled by Applicable Law, court order, by any Regulatory Authority.
Malakah is committed to safeguarding the personal data of its users and data subjects in accordance with the Personal Data Protection Law issued by Royal Decree No. (M/19), dated 09-02-1443H (corresponding to 16/09/2021 G), as amended by Royal Decree No. (M/148), dated 05-09-1444H (corresponding to 27/03/2023 G), and other Applicable Laws. By entering into any general contractual agreement or data processing agreement, Malakah and the counterparty shall be required to comply with all fundamental data protection obligations as mandated by the Applicable Law and regulations.
Indemnification
To the extent permitted by the Applicable Law, we will have no liability or obligation with respect to indemnification arising out of:
Any use of the Service that is in breach of this Agreement, the Service Specific Terms, any Regulatory Policies, or any Applicable Law;
The combination, operation, or use of the Services with other applications, portions of applications, products, or services where the Services would not by themselves be infringing.
We shall not be liable for direct and indirect losses and damages, whether in profits, costs, expenses, lawsuits, or violations arising from:
Any breach of the Customer’s obligations under this Agreement, the Service Specific Terms, and any other Regulatory Policies, or any other documents entered by the Customer.
Neither the Company nor any Third-Party Provider shall be responsible for any damages, losses, or obligations of any nature, whether towards the End User and/or the Customer resulting from the failure to use or inability to use the Services.
Without prejudice to any violations and/or penalties stipulated in the Service Specific Terms, the Customer undertakes to indemnify Malakah for all losses, damages, and/or penalties imposed on or incurred by Malakah as a result of the Customer’s breach of Applicable Law and/or the terms and conditions of this Agreement and/or instructions and/or regulations issued by competent authorities and/or any related third party.
Limitation of Liability
In no event will either Party or its Affiliates have any Liability arising out of or related to this Agreement for any lost profits, revenues, goodwill, or indirect, special, incidental, consequential, or punitive damages, whether an action is in Agreement, or tort.
If we suspend the Customer’s account due to the Customer’s actions or omissions pursuant to clause 6 (Fees and Payment Terms), we will have no liability for any damage, liabilities, losses, or any other consequences that the Customer may incur as a result. The Customer will remain responsible for the Fees (as defined below) during any suspension period as a result of the above.
Term, Suspension and Termination
Agreement Term: Upon acceptance, this Agreement shall remain effective the duration of any valid Order Form, during which the Customer accesses MalakahPlatform. The Customer shall not terminate this Agreement prior to the end of the Term.
Suspension of Services. Without limiting the Company’s other rights, the Company may immediately suspend the Service and the Customer’s access to the MalakahPlatforms if the Customer:
fails to pay any Fees, charges, dues or taxes due to the Company by the due date, and fails to pay such due amount within seven (7) days of being given Notice by the Company;
breaches any part of this Agreement, the Service Specific Terms, or the Regulatory Policies, in a manner that may cause serious loss or damage to the Company, and fails to rectify that breach within 2 Days of being given Notice by the Company;
engages in any unlawful actions while using or accessing the Services or the Malakah Platforms, in a way that may cause serious loss or damage to the Company;
Force Majeure. The Company will not be liable to the Customer for any failure or delay in performing its obligations under this Agreement where such failure or delay results from any Force Majeure Event. If a Force Majeure Event prevents the Company from performing its obligations for more than thirty (30) days, then the Company will, without any liability whatsoever, have the right to terminate the customer account impacted by the Force Majeure Event in such case where no other Services may be delivered by the Company as a result of the Force Majeure Event.
Consequences of Suspension, Termination or Expiration.
The suspension or termination of this Agreement or any Services does not relieve the Customer of its obligations and liabilities incurred up to the suspension/termination date.
Upon the effective date of suspension, termination or expiration of the Customer’s possession Form:
all rights, licenses, and subscriptions granted to the Customer will immediately terminate;
the Customer will immediately either return or destroy (at the Company’s discretion) all Malakah Data, the Company’s Confidential Information, and any user IDs that are in the Customer’s possession;
and the Company will delete any of the Customer’s Confidential Information or Customer data as agreed pursuant to any applicable SLA or data retention policies.
Notices
The Customer expressly agrees that all communications between the Customer and the Company via electronic means shall be considered valid and enforceable.
If the Customer needs to provide Notice to the Company under this Agreement, the Customer may do so in writing to info@Malakah.com.
The Company will send any Notices to the email address(s) the Customer designates in the Customer’s Malakah Account or in the absence of such, an email address that the Customer has used with the Company. It is the Customer’s sole responsibility to notify the Company in event such email addresses have been changed.
Assignment
The Customer shall not novate, transfer or assign any rights or obligations under this Agreement in whole or in part without the prior written consent of the Company.
Waiver
No waiver of any right under this Agreement shall be deemed effective unless contained in writing signed by the Party charged with such waiver, and no waiver if any right arising from any breach or failure to perform shall be deemed to be a waiver of any future such right or any other right arising under this Agreement.
Severability
If any provision of this Agreement is or becomes invalid, illegal or unenforceable, such provision shall be deemed amended to conform to Applicable Laws as to be valid and enforceable or, if such provision cannot be amended without materially altering the intention of the Parties, it shall be stricken and the remainder of this Agreement shall remain in full force.
Relationship between the Parties
The relationship between the Parties shall not be that of partners, agents or joint ventures of one another. Each Party, in performing any of its obligations hereunder, shall be an independent contractor and shall discharge its contractual obligations at its own risk.
Change in Conditions
The Parties may update this Agreement or the Service Terms and Conditions or Regulatory Policies by means of a written agreement between them. However, in exceptional circumstances necessitated by Applicable Laws or requirements from external service providers, the Company may make amendments without the Customer's consent.
In the event of substantial changes, the Company will notify the Customer by posting an announcement on the MalakahPlatform or by sending an email. The new terms will take effect immediately, and the Customer's continued use of the services after notification shall be deemed acceptance of those amendments.
The Customer acknowledges that if they have a legal right to terminate the Agreement upon receiving the notification, any fees previously charged are non-refundable, and any amounts due for services rendered shall remain payable.
Resolution:
This Agreement, in terms of its effectiveness, interpretation, and enforcement, shall be governed by the laws and regulations issued in the Kingdom of Saudi Arabia. Malakah and the Customer agree to resolve any disputes arising from this Agreement amicably.
In the event that a dispute arises, the following three-stage dispute resolution process will be implemented prior to escalating the matter to judicial proceedings:
Account Managers Stage: The dispute shall first be discussed between the respective account managers of the involved parties. A period of ten (10) working days from the date the dispute is acknowledged by both parties shall be allowed for resolution at this level.
Senior Managers Stage: If the dispute is not resolved at the account managers' level, it shall be escalated to the senior managers. An additional period of ten (10) working days shall be allowed for resolution at this senior managerial level.
Executive Managers Stage: Should the dispute remain unresolved after being addressed by the senior managers, it shall be further escalated to the executive managers. Another period of Fifteen (15) calendar days shall be provided for attempting to reach an amicable resolution.
In the event that an amicable resolution is not achieved within these three stages, totaling a period of Thirty-Five (35) calendar days from the date the dispute is first acknowledged, the competent court in Riyadh shall have exclusive jurisdiction to hear and settle the dispute.
Whole Agreement:
This Agreement contains the whole agreement between the Parties relating to the subject matter of this Agreement and supersedes any previous written or oral agreement between the Parties or any of their Affiliates in relation to the matter dealt with in this Agreement.
Force MajeureIn the event that either Party is unable to perform its obligations due to a Force Majeure Event, such as natural disasters, pandemics, government regulations, or other unforeseen circumstances, the affected Party shall notify the other Party promptly. The affected Party shall not be held liable for the non-performance of its obligations for the duration of the Force Majeure Event, provided that such non-performance does not exceed thirty (30) days. If the Force Majeure Event persists beyond thirty (30) days, either Party may terminate the Agreement without liability.
Data SecurityBoth Parties shall implement appropriate technical and organizational measures to protect the confidentiality, integrity, and availability of any personal and sensitive data processed in connection with the Services. Each Party agrees to promptly notify the other Party in the event of any data breach that may compromise the security of the data.
Audit RightsThe Company shall have the right to audit the Customer’s use of the Services to ensure compliance with the terms of this Agreement. The audit may include reviewing the Customer’s data, logs, and records related to the Services. The Customer agrees to provide access to such records and cooperate with the audit process at reasonable times during the term of this Agreement.
Performance Metrics and Service LevelsThe Company agrees to provide the Services in accordance with the performance metrics and service levels set forth in this Agreement or any applicable Service Level Agreement (SLA). In the event that the Company fails to meet the agreed service levels, the Customer may be entitled to service credits or other remedies as specified in the SLA.
Change ManagementAny changes to the scope of Services, fees, or terms of this Agreement shall be made in writing and mutually agreed upon by both Parties. The Company shall provide the Customer with written notice of any proposed changes, and the Parties shall discuss and finalize any adjustments prior to implementation.
Payment TermsThe Customer agrees to pay the Fees as specified in the Order Form or as otherwise agreed in writing. In the event that payment is overdue, the Customer may be subject to interest charges or penalties, as set forth in the Order Form or applicable laws. Late payments may result in suspension of the Services until full payment is received.
End-User Terms and ConditionsIf the Customer provides access to the Services to its own end users, the Customer shall ensure that their end users agree to terms and conditions that are compliant with applicable laws, including data protection laws. The Customer shall be responsible for enforcing these terms with its end users.
Dispute Resolution and ArbitrationIn the event of a dispute, the Parties agree to first attempt resolution through direct negotiations. If the dispute cannot be resolved through negotiation, the Parties agree to submit the matter to binding arbitration under the rules of [arbitration body], to be conducted in [location]. Arbitration costs will be shared equally unless otherwise agreed.
Governing LawThis Agreement shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to its conflict of law provisions. In the event of any conflict, the laws of Saudi Arabia shall prevail.
Termination for ConvenienceEither Party may terminate this Agreement for convenience by providing [number of days] written notice to the other Party. Upon such termination, the Customer will remain responsible for any outstanding payments due up to the termination date.
Post-Termination ObligationsUpon termination or expiration of this Agreement, the Customer agrees to return or destroy any confidential information and data provided by the Company. The Company shall delete the Customer’s data as specified in the applicable data retention policy or upon Customer’s request.
The Customer grants the Company the right to use its name, logo, and brand for marketing and promotional purposes, including on the Company’s website, in case studies, or in other marketing materials, unless otherwise agreed in writing.
. SubcontractingThe Company reserves the right to subcontract any part of the Services to third parties. The Customer will be notified of any subcontracting arrangements, and the Company will remain responsible for the performance of the subcontracted services.
Non-SolicitationFor a period of [duration] following the termination of this Agreement, the Customer agrees not to directly or indirectly solicit or hire any employee or contractor of the Company without the prior written consent of the Company.
Anti-Bribery and CorruptionEach Party agrees to comply with all applicable anti-bribery and anti-corruption laws and regulations. Neither Party shall engage in any form of bribery or corruption in relation to this Agreement.
Intellectual Property Licensing for ModificationsAny modifications, customizations, or enhancements to the Services requested by the Customer and developed by the Company shall be the exclusive property of the Company. The Customer will be granted a non-exclusive, non-transferable license to use the modifications as part of the Services during the term of this Agreement.
Generative AI generates responses based on the client's questions and interactions, and it may occasionally make mistakes. Therefore, Malakah shall not be held responsible for any consequences or damages arising from the AI-generated responses, and it is solely the client's responsibility to verify the accuracy of the information provided to them.
Wherever the term "the company and/or the client" is mentioned, it generally refers to the client using the Malakah platform, whether an individual, legal entity, government, or any other party.
Malakah’s developers have the right to review the client's conversations from time to time for research, quality assurance, and development purposes, and the client expressly agrees to this. If the client wishes to make their conversations with the AI private, they can disable this feature in the platform's settings.
Malakah does not claim to provide legal advice in any manner; rather, it offers intelligent legal conversation based on the laws and regulations of Saudi Arabia and globally.
Occasionally, Malakah may reference content from global platforms and other sources but does not claim ownership of these ideas nor endorses them in any way. Malakah is an electronic platform that does not support any party, group, ideology, extremism, or movements, regardless of their nature, direction, or objectives. Malakah goals are purely commercial and societal, without any interpretation beyond that.
In case of any discrepancy between the Arabic and English texts, the Arabic text will take precedence and be relied upon in all cases.
AI responses cannot be predicted under any circumstances.
If any individual, whether natural or legal, claims or attributes responses, texts, reactions, or any form of allegation and publishes them intentionally or unintentionally to the public, private groups, or similar entities, the Malakah platform will verify the validity of the claim. If the claim is proven false, Malakah has the right to file a lawsuit and demand compensation.
No individual, whether natural or legal, has the right to sue the Malakah platform or its owning company under any circumstance or claim once they agree to these terms and conditions.

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